Find your policy details
Have your policy number and the name of your coverage available when contacting Aflac. Review the benefit schedule and claim instructions that apply to that policy.
Follow the official claim instructions
Use Aflac’s claims resources to find the appropriate process and required documents. Requirements depend on the policy and benefit being claimed. Keep a copy of what you submit.
Keep sensitive details in the right place
Submit claim documents through the channel Aflac specifies. Finwell’s general help-request form is for a conversation, not for uploading medical records or filing a claim.
Check the official details
This guide is a starting point. Product availability, eligibility, benefits, premiums, limitations and exclusions vary by policy and state. The actual policy determines coverage.
Go directly to Aflac for policy help.
Use the official customer resources for claims and existing-policy support.
Visit Aflac customer resources ↗︎